Thank you for the feedback. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Please call me at ************ and I will be glad to explain everything to you all. We are here to help; please reach out to FlexShopper to set up a payment arrangement at: 833-591-2893 or email us at Billing@FlexShopper.com. We apologize if the customer did not receive the information via Chat while the final payment was pending and being processed. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. Our goal is to help consumers with bad credit get goods they want through a Lease. Additional parts, extensive labor and installation charges are extra. 2022 FlexShopper LLC. I had an issue with my spending limit, Cynthia explained the issue helped me resolve it and got my limit reinstated. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. Horrendous company to deal with, completely regret it! I would avoid this company at all cost. Do not bother trying to make purchase from here. They want me to go to the DMV and reissue license I my new address which is unnecessary since I just have to report it. I ordered an Xbox that Im no longer able to pay for and now they wont even send me a return label. And "they sent a request to cancel the order" and if the order gets delivered to my house they told me to reject the package so the person sending it can send it back to flex shopper. They state if you pay in full within 90 days you get your product for retail/listing price. Limited metro delivery areas. 158 complaints closed in the last 12 months. But this is where it gets interesting upon reviewing the contract. No email, no phone call or letter to alert of a problem. I'm glad someone told me about thisprogram. They will constantly call asking for money that you might not have, or need for other things, likehousing and food. Dont thingking? The lease was closed on 03/20/2023, and the payment was posted successfully. Yes they are. I dont have the funds! ending E8B8. SCUM OF THE EARTH! Said will have a supervisor call me today have heard from no one. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. I paid my bill and they stopped billing and then pick it back up and then stop again which caused my bill to be double and it was their fault, I have never stopped payment not one time but they purposely stop taking payment for my bill to become more expensive. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. I have even had to file a dispute with my bank to investigate this matter. We apologize for the customers' recent experience at FlexShopper. Rep explained the process clearly. (On the uploads is their site back on November 2022 but if you browse through web.archive.org it was there all 2022). "You telling me this now?!" Now they are double charging me for the items. However they won't change my address on my account. Smile. Having a limited amount of cash or credit does not mean that you need to miss out on something that your family needs or wants. JoAnn you are obviously an idiot and CANNOT read. All return requests include an email questionnaire customers need to reply to regarding the reason for returning an item so the request can be initiated and processed. Is this how they maximize profits by setting up their customers to rack up fees for payments options they didnt choose? Cancel Items - FlexShopper API Docs Our goal is to help consumers with bad credit get goods they want through a Lease. READ THE AGREEMENT! However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. They will not give you a choice to make your payments bi-weekly, semi-monthly, or monthly. After about 4 months of me trying to get in contact with anyone I finally sent in a claim to the resolutions team after receiving an email that my account was sold. RUN from flexshopper!!! The only communication I received from you all is when my account was sold which doesn't make sense because if you all could send that email why could no one reach out. Today they never sent me a email and i have called 3 times. Thank you for posting a review and were sorry to hear that your experience was not of the quality you expected. Complete your entertainment space with a TV stand or mount, stylish furniture, and more. ***** and I had agreed that during the time period of me not having a job that no automatic payments would be taken from the account. All other terms and conditions of your Lease remain in effect. Their customer service team is excellent and always willing to help with any issue you may have. They $#*!ing suck, don't ever buy from them. I emailed them back telling them it had been returned and now the want the receipt showing the tracking number where it was returned. This person doesn't want to get caught up in a scheme of not getting what is paid for, broken merchandise, or late delivery. As a courtesy we have closed the lease and the consumer has no further obligation to FlexShopper. Hello Anon,We appreciate your business and sorry to hear about an issue you're having. I purchase the Elite Gourmet 21L Stainless Steel Digital Air Fryer Oven with LCD Display and Interior Light - Stainless Steel haven't had it a year yet, and the knob broke off where I am not able to cut the fryer on or off. * Prices and quantities are subject to change On or about June 29, 2023, the customer informed ********************** they were a victim of identity theft and that they had reported the matter to the police. FlexShoppers Top 9 Lease-to-Own Electronics in 2019, First, you complete a quick and easy online. When I place order it wasn't there! 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). FlexShopper ranks 28th among Marketplace sites. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. This makes it less expensive to purchase the items before the end of the term of the Lease. There is a website that saves periodically the whole internet. 2 You will be given a credit for one weekly payment. FlexShopper, Inc. Reports 2022 Fourth Quarter and Year Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. Ive purchased many things from this company with no problem. This credit will be applied to the second weekly payment due, provided your first payment clears. I selected monthly . I believe this company purposely hides balances so they can continue to charge. Using Your Tracking Number to Track a Package Online 1 Identify your tracking number in your email or product receipt. Reviewers satisfied with FlexShopper most frequently mention customer That documentation will expedite this resolution and bring closure to this incident. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. Beware of your worse experience when lease to owning with this company. They charge a rent to own fee and then charge you again for the product. We have been attempting to work with Jason Oakley and provided the requested payment information. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Web90 million consumers are short on cash and credit. We'd like to further investigate and resolve your concerns. Please send us your contact information in a private message or contact us on (855) 353-9289 and ask for the Customer Service or Billing Manager. My electric bill payment bounced because of it. I seriously wish I could give it zero stars if I could! All rights reserved. Now all of a sudden shows I have no credit, and no help from support talked a few times with them and they said it was fixed, but nothing changed. I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! Helpful (0) Nicholas C. on 2/14/20 Because they are going to get your routing number, and take it from your checking account no matter what. I have evidence and will upload it to prove that on November 21st their site had the promotion of the '90 days SAC option' and on the bottom of their site wasn't the exclusion notice of Florida residents. Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. I asked them to be diligent on the matter because I work 6 days a week and most likely I wasn't gonna be home. * Prices and quantities are subject to change An Affordable Way for Customers to Get the Products They Need. A successful request returns the HTTP 200 OK status Web.archive.org There you can see that flexshopper had the same promotion of 90 days SAC option but NO STATES excluded yet. If I could give this company a -100 rating I would. WebIn addition, the payment information was removed from the account as requested and Flexshopper only collects payments that are due under a Lease Agreement signed by our customers, and we have no knowledge or ability to ascertain the max out limit for a customers card. I called to get confirmation of a order request because I did not see it on my account. Our marketplace allows you to shop all of these categories and beyond. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. When your products arrive, you will send your weekly payment (automatically deducted from the bank account you provided on your application). 3 Excluding the marketplace customers that reside in Florida, Texas and North Carolina, the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges). I Received the Wrong This is your estimated weekly payment if you used your entire spending limit. The weekly payment was processed on Thursday 03/16/2023, to be posted on or after Friday 03/17/2023. It was horrible and they just kept taking payments out. This site uses Akismet to reduce spam. I returned the item within the 10 days, as they requested, to flex shopper. Note that complaint text that is displayed might not represent all complaints filed with BBB. I will order and pay. Find all your favorite consoles, including the limited edition bundles, and new games the day they come out! The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. NO HELP from both calls. Login with the username and password you used to purchase the item that you want to return. In addition, the payment information was removed from the account as requested and Flexshopper will make future outbound calls from Flexshopper. Please send us a direct message with the email address and phone number associated with your account and we will contact you to address this matter. Then it showed iwas behind again.called in talked to a supervisor. The transit time will vary by delivery address. They can return their product to FlexShopper any time after their initial term (typically one week). FlexShopper has a rating of 3.48 stars from 724 reviews, indicating that most customers are generally satisfied with their purchases. For customers who are shopping for new furniture, electronics, home appliances and more, but don't have the cash for a large up-front payment or the credit to finance, lease-to-own can be an option to get them what they need with easy weekly payments and own in one year or less. In-Store Solutions If the consumer has any further questions or concerns, please email ******************************************* or via phone at **************. How To Buy FlexShopper If You Dont Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If FlexShopper doesnt ship to your country, then you need to ship your items to a US/UK package forwarder wholl then ship your package to your international location. Yes! FlexShopper acquired the assets of Revolution Financial, Inc. in December FlexPay Payment Platform - FlexShopper API Docs Find out how we combat fake reviews. You all broke your own protocol with this account and did not keep the consumer in mind. Nov 26 2020 over a year after my final payment my credit card was charged twice. Customers with less than perfect credit history may qualify. Seriously. This credit is only valid for online orders. Delayed ship times and store pick-ups are not normal circumstance for our company. International Association of Better Business Bureaus. We appreciate you reaching out to us and apologize for any inconvenience that occurred. But no contact was made from the ********************* after he left or from anyone to reach out to say what was next on the account. From innovative technology and performance to great design, FlexShopper has everything you need to upgrade appliances and floor care. In-Store Solutions - FlexShopper What to know more? This credit will be applied to the second weekly payment due, provided your first payment clears. Read your agreement and make sure you arent wrong. That's funny because over the phone they had told me that the cancellation request might take up to three days. This makes it less expensive to purchase the items before the end of the term of the Lease. However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. I paid off 2 items. At times, we may experience delays due to our partnership with the vendor responsible for confirming the return process. Top 7 Sites Like Stoneberry for Online Shopping [2023] Their interest rate is around 220%! BBB Business Profiles are subject to change at any time. And lefted a call back number. Contact Us - FlexBlog | FlexShopper They have not contacted me for payment, to say I had a balance or that they never received the item back. He reversed some nsf fees he said. Echo Dot) and all items were sent and delivered to the address on file. * Prices and quantities are subject to change I ordered a recumbent bike from these people I paid it off in full a week or so after ordering two weeks later a payment was taken from my account I called them and they claim that was already scheduled prior to me paying it off today a month later from paying it off in full these people took **** out of my account when I called to ask about this they claim I didnt have that part paid and that would come out every month What? FlexShopper does not currently own the account in question but confirmed the owner is Milestone ******* c/o ***************** Recovery and Emergent Servicing. Contact our Billing Department via phone at (855) 353-9289 press 1 and a representative will assist you in setting up those arrangements.. Never issued me a refund and after spending months trying to get an answer, each time they had no idea what I was talking about and were very rude saying my account was past due. They messed up my account info and started using someone elses credit card number. 5 Good credit is not necessary but not everyone with bad credit is approved. After your order is placed, you can call FlexShopper Billing at 855-353 It let me have what i wanted earlier and for a fair price. Haven't order because the interest is almost triple what the item was worth. On 06/09/22 the customer provided copies of their drivers license, bank account statement and cable/internet bill via email. All rights reserved. Customers can change their weekly payments to bi-weekly or monthly, whatever fits their schedule. I am not the only person that has experienced this issue please recall my account and you all can have my card number; and place me on a payment plan. Like I told *** I would never wish this process on my worst enemy because it has been a living nightmare. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. I have sent multiple screenshots showing that I was emailing ***** and reaching back out but got no information until I reached out to the resolutions queue. I have paid off one item early to close it out 3 times just to be told I owe more. Support was fantastic. FlexShopper has furniture for every room in your house. We apologize for any miscommunications that occurred with FlexShopper. Best buy ships items immediately after being ordered when in stock, so Flexshopper doesn't place an order when you do with them, but tells you they do. I sincerely apologize for the problems you have had and hope that you will continue to be a FlexShopper customer. HUGE RIPP OFF!!! A letter is the first step towards arbitration. They owed me 98.22, just imagine doing this to 1/2 of their customers. Absolute terrible company. The automatic payments were removed at this point because it didn't follow what was originally agreed upon and ***** is the one that helped in this process. An initial security deposit and/or payment may be required. Verification can help ensure real people write reviews about real companies. BBB Business Profiles may not be reproduced for sales or promotional purposes. While customer indicates that they attempt to reach Flexshopper, Flexshopper has no call records of any such effort since August 2023. Lets do history! However, I have a lawyer on retainer and all my receipts sitting on ready. Easy zero-integration with our standalone apps. Customers can shop a selection of thousands of products and the brands they love. Flexshopper has been harassing me to collect on the debt even though we have already explained the situation and contacted the police. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. Just 2 weeks ago they updated their site that Florida NC and Texas residents don't qualify for the 90 days SAC option on the site. Even if you are struggling with bad credit, we can help. The good news is that with FlexShopper you have the flexibility to lease-to-own by making 52 easy weekly payments so you can get what you need now, then pay over time. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. The prior lease referenced by Jason Oakley has been closed another more recent lease was closed as an accommodation to Jason Oakley. I sent a copy of lease and a copy of my rental insurance with new address. We hope this helps and happy shopping! When I would call the main number to ask to speak to a manager or someone within the main office/corporate office they would route me back to the************** which they claimed was *****'s number. Enjoy the things you need and pay as you go! Together with our partners, we are making every effort to fill every order as quickly as possible while ensuring the safety of all parties involved due to the pandemic. Even though I believe that don't matter if they added that in their site it's STILL DECEIVING ADVERTISING PRACTICES! Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. We reached out the consumer to discuss and address the complaint and to their satisfaction we have resolved the matter. Frequently Asked Questions This credit will be removed from your account if your first weekly payment fails. Its that easy! Check out this quick video to learn more about FlexShopper! This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. After you meet all your payments for one year, the product belongs to you. Now 7 months later they have emailed me saying they did not receive it and I owe them for it. FlexShopper I keep trying to call customer service to cancel and NOBODY ANSWERS. The actual weekly payment may vary depending on how much spending limit you use and will be in your Lease. Worst and most illegal Company I have ever dealt with. Finding the perfect item to match you your personal style is a cinch thanks to our incredible inventory. Stay away from this place. Example: If you would like to have your payment drafted on the 2nd of every month, you will have to pay the number of Fridays between the 2nd of the first month, and the 2nd of the next month. They FRAUDULENTLY draft your bank account on random dates that are NOT in a contract! They give you easy credit buy purchase something, i just buy ipad in best buy only cost $425 including tax, but if you buy from Flexshooper $525 is different $100.00 already, if you lease with them they cost you $1100. This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. Placed an order 3 times for pickup from Best Buy. They pull out double payments, and no one can give you a straight answer. We are sorry to hear you are unhappy with your recent interaction with us. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez, and billing department. Theft of rental property is a crime in Washington. Our system takes 1-5 business days to post payments. Integrate lease-to-own into your finance cascade for customers who get declined for your credit card. This credit does not apply if you choose to exercise the 90 Days Same as Cash purchase option. (We usually use the term "Lease.") You will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). They have more retailers but I wanted to name a few. It should be clearly displayed somewhere in the body of the email. I place my order all happy. Still won't change the address. I had forgotten it was attached to my Flexshopper payment. For FlexShopper, the positive return on capital employed ratio of 0.25% suggests that management is allocating their capital effectively. FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. I have been shopping her for awhile. Customers can fill out our easy application in minutes and qualify for an instant spending limit up to $2,500, Customer submits a Lease Request in-store via the FlexWallet app, or heads to checkout on your website or flexshopper.com, Accept our Lease Agreement in the FlexWallet App or at checkout, After the customer receives their products, their easy weekly payments will be deducted from the bank account they provide. Changed delivery date for my item then told me it may be backordered but were not notified and could not give me tracking number. Though we normally aim to deliver a great experience, it seems we missed the mark this time. Back to Top As a matter of policy, BBB does not endorse any product, service or business. They exploit those who they feel will not pay before the 90 days and they continue to steal money from those who do pay before the 90 days. We had an agreement placed on the account where I was told that my contract was changed to the balance of $1,093.45 because of the communication being incorrect and ***** the escalation specialist working on this account. What is stopping me from ordering from you and then not Are the items brand new that you rent to own? Items are delivered to your door step or pick up in store! Once you accept the electroniclease agreement with one single click, you will have your products shipped directly to your door. Very misleading and I feel taken advantage of . Our investigation revealed a FlexAdvantage membership continued billing $3.99 weekly after the consumer paid off the lease on 03/17/23. All I wanted to do was deactivate my account with these predators, and it was "we'll send your request to the review team", and not, you know, honoring my request right then and there.That being said, there are MUCH BETTER alternatives to Flexshopper, including saving money for a wanted item and buy outright, or going without an item in the first place. Nowhere during the initial sign up process did it state I would have to physically call them to set it to monthly. Bonus Health and Wellness Discount Programs. I have serious concerns and feel misled. Subsequently, we attempted to contact the consumer, but unfortunately, our attempts were unsuccessful. I have attached multiple pictures showing where I had contacted in asking about my payments and collection. Not worth the risk. They can either send the label or Im changing my debit card info! Museums Are Returning Precious Silver Lost to the Nazis - New We encourage the consumer to follow the provided instructions to ensure the prompt closure of their lease agreement and upon return, the customer will not be responsible for lease charges. Customers aren't stuck with unwanted products or debt. RUN DONT WALK away from this company. Please provide Yes. That was ANOTHER lie. Fill out our contact form and a dedicated retail partner specialist will get in touch to see how FlexShopper can benefit you. Two, they will not work you if you lost your job or otherwise lost your source of income.
how to return items to flexshopper