I want to purchase a burberry bag from bluefly, will it be authentic? Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. To retrieve or reset your password, clickthe account iconat the top right of any page and click 'Forgot Password?.' I've bought stuff from them in the past and everything went smooth. Return Address ( 602.1.5) A return address tells the USPS where the sender wants the mail returned if it is undeliverable. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. $21 return fee!! Their system shows it has! That is the only way I can have my money back. Notified them immediately and they were able to intercept the package and re-route it to their warehouse. Customer service was EXTREMELY rude in responses and personally insulted my wife for getting upset after several reasonable requests. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. I made an order as a guest, without an account. That was not nice. Pack the return and the return confirmation page in the original package, if possible. On top of that they only give 14 days for returns. It would suck to be out $217 OMG, I returned something almost a week back and haven't received an email from Bluefly yet. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Late Returns Returns will be processed within 10 business days from the date we receive your package. I bought a bag back in December with promises it would arrive before Christmas. Here are 8 tips for writing great reviews. Coupon codes cannot be combined with other offers. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. Thank you for taking the time to reach out! $570 $369.00 Save 35 %. All furniture deliveries require a valid telephone number. They advertised new shoes, but sold me used shoes that were worn at the sole. Don't buy from here because their customer service is terrible and after addressing my concerns with the order, they just said the shoes weren't worn. After finding and purchasing the pants from Bluefly, I was advised they were already found elsewhere. I do all my shopping online and never expected something like this! And they were both LEFT boots. We also ensure all reviews are published without moderation. Again, we apologize with the inventory issue but it was an honest mistake which has since been corrected. The Company sells designer and brand name apparel and accessories via its web site, as well as provides fashion tips, trends, and advice. How silly of me to have strayed Bluefly is a bunch of crooks and liars. I will never place an order with this company again. it does not state under details for several of your designer handbags? Bluefly i Their customer service is terrible. I expected them to re-send the parcel with items I bought, or similar, and ask OR refund but they have circling around the issue for over a month. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. 23 Bluefly reviews first appeared on Complaints Board on Jan 30, 2009. Returning General Merchandise They did refund me which I appreciate. Your shipment confirmation will indicate when an item ships with its tracking information. $13.50 $ 13. They send me lazy screen shots from FedEx.com without actually calling them and sorting out the issue as the shipper. I hope it's there. You can find the article in the NY Times if you do a search. Balenciaga Womens Grey Grey Grey Fashion Designer Eyewear. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. Bluefly at Zulily! Here's the customer service response when I asked for a return. Tip for consumers:Dont buy from here, such a waste of time, Products used:Tried to buy shoes that were advertised as new, but they were clearly used, I purchased fake bottega from here and could tell immediately after opening the box and touching the cardboard-like leather. i will never be purchasing from this website again and suggest you do the same. Chris even shouted me. My order details: Additionally $1 insurance will be deducted for every $100 of items in every shipment. For status updates on your scheduled delivery please contact the carrier directly with either your reference or tracking information. It is almost 2 month as Bluefly received my return and didnt send my refund. Return Address Labels Personalized, 1 Sheet = 30 Labels, 2.6"L x 1"H - Matte Finish Personalized Address Labels - Return Labels Personalize Self Adhesive - Custom Address Labels (Modern, Clear) 4.7 out of 5 stars 435. International Association of Better Business Bureaus. Return time frames may vary and are indicated with each item's description. How do you know the package is lost? THEY SAID THAT IS A FINAL SALE AND THEY ARE JUST A MARKET PLACE SO THEY HAVE TO CONTACT THE SELLER . Sloppy management and website security non-existent. Please ensure the FedEx location you are using supports Ground drop-offs. The reason they advised was, "we work so quickly to ship your order" - unless you are delivering my order to my doorstep the next morning and have already sent me tracking information, this is an absurd response. But I did send it priority mail with delivery confirmation. So, I called. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Absolutely the worst company to deal with. Just let me know if I am wrong. Will not get my shoes in time for Christmas but ordered weeks ago. It's been over 90 days now. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. How BBB Processes Complaints and Reviews, BBB Serving Southeast Florida & the Caribbean. I have emailed customer service three times only to received canned responses explaining that it takes 10 business days to 'process' a return, that I would received an email telling me when my refund would be sent to my credit card company and thanking me for my 'patience.' So the item appears again a few days later to be in stock, so I order it again. I received my order on June 3. Shop designer styles from Valentino, Gucci, Prada, Jimmy Choo & many more at a great discount. They are thieves. No complaints from me; cant lie I was nervous seeing all of the negative reviews but my experience was seamless. I wish I knew, and need to find a solution soon. Everly Womens Leather Tall Mid-Calf Boots. Email us at flyrep@bluefly.com. Supply chain issues not to blame, just incompetence. 1. call pushes the current value of the RIP register (return address) to the stack + does the call. Get cancellation email again. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Please reconsider shopping here to avoid hassle. I would never purchase again, especially big ticket items. Depending on your card issuer your refund may take 3-10 business days to appear on your billing statement. We proudly stand behind all of our products' authenticity. I have a UPS return receipt (uploaded) showing the return I sent back to them SHOWING that their facility received my return and they still have not credited me. Please note this if you chose to order from them. Their customer service is the worst, and I needed to file a claim from both Amazon and American Express to get my issue resolved. Additionally we recommend that you check out our reviews on BizRate where we have over 1,500 reviews or Stella Service. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. Not worth the headache to deal with scammers. I have never had any problem with other sites delivering using UPS or USPS. Returns will be processed within 2-3 business days from the date we receive your package. I did not receive my parcel sent from UPS. Please allow adequate time for return shipping. Reviews are from legit customers. WHAT IS THE RETURNS POLICY Highway Robbery- Do not return an item and expect your money back. with a Bluefly rep and they gave me the *** numbers and addresses to . Anyone can write a Trustpilot review. Diamond, Fine & Estate Jewelry All designer handbags and furniture are also considered FINAL SALE. what i need to know is can they be easily returned if they do not fit appropriately. Contact Customer Service who will need to issue a new return label. We will refund the purchase price less shipping costs. Tip for consumers:Dont Buy unless you plan on keeping it and please dont let your bank flag it for fraud and you place the order again after they fix and they send you 2 of the same thing they going blame you. Very unfriendly customer service and this was my first and last experience with Bluefly. I'm shocked they're still in business with these awful practices and scamming consumers. The latest review Gucci messenger bag was posted on Mar 28, 2023. If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at flyrep@bluefly.com and we will look into it for you. It was enjoyable. All pieces will be shipped to our shoppers with a Bluefly security tag; all returns require these tags to remain attached as a condition of the refund. Please contact us if you have any questions prior to placing your order. I sent emails, I called them, I left voice messages. Two months have passed and they haven't exchanged the desk nor refunded my payment. Seems they are in the stone age. When it arrived, the bag came with box, dust bag. They arrived in a dirty old box. From Hudson Jeans, Joe's Jeans, J Brand & More, Must-Haves From Halston, BCBGMAXAZRIA, Iro & More, Shop Wallets, Belts, Hats, Sunglasses & More, Subscribe to getexclusive offers on designerbrands. I have had multiple issues with my order, to my disappointment given I thought I would give Bluefly another try. It was too small. Please ensure the FedEx location you are using supports Ground drop-off. Waste of money! Buyer beware! This shirt was $300.00. Discounts will be reflected in cart after the promo code is applied to the order. But this has been the worst, worst experience ever! When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement. Terrible attitude, condescending and I will truly never ever ever recommend or use this site again. I've never been so disturbed by an online retailer. Our company wont do business with them again. If you don't feel comfortable ordering online you can private message us your best method of contact so a Bluefly member can reach out to you directly. . Email us at. Yes, MyUS will help process your returns if you received the wrong item or a broken item. 1124 Kane Concourse, Bay Harbor Islands, FL 33154-2013. Headquartered in New York City's fashion district, Bluefly is the original online fashion retailer. Information provided by various external sources. Carrying high end merchandise is obviously no indication of what type of service will be rendered. Return time frames may vary and are indicated with each item's description. Per the consumer rights and consumer protection law -it is Bluefly's responsibility to ensure I receive the goods I paid for. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks. part of me wants to take a chance, but i don't want to "loose" money. That is not right. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. If you returned a gift for Bluefly store credit, please allow 3-5 business days for the store credit to appear in your account. This comment was posted by a verified customer. Even an exchange for a different size won't save you on the return fee. You must log in or register to reply here. We do our best to compensate for these rare situations, but they do happen. Further delays will occur if the proper RMA is not included. Such a toxic business! Products used:None. This complaint was posted by a verified customer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. What to do with it. Another color became available in my size so I ordered them. CAUTION, Bluefly DEDUCTS $19.95 from your refund when you return an item. for anyone's information in the future, walgreen's has DHL shipping stations inside. Their customer service is terrible. Leaving customers and their staff high and dry. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. Charging more for a different color shoes and sending me the the shoe from my original order!!!! We proudly stand behind every piece we sell and guarantee the authenticity 100% with our vendors. I did not notice that. The Bluefly.com return policy is very unclear and seems a bit arbitrary. Buyer Beware. Mail your return to: BHFO, Inc. Attn: BHFO.com Returns Department 4520 20th Ave SW Cedar Rapids, IA 52404. As a matter of policy, BBB does not endorse any product, service or business. The return confirmation page is required for accurate return processing. Very disappointed : (, Read full review of Bluefly and 1 comment. We accept returns within 14 days* of delivery, unless items are marked Final Sale. All items must be unworn, unwashed and undamaged. We offer the finest designer handbags, shoes, fine jewelry and more at the absolute best value. I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. FINAL SALE items are not eligible for refund, exchange, or store credit. Zero customer service. We will also send you a return confirmation email so that you can access your return confirmation and domestic return shipping label to print later. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. NEVER HAPPENED TO ME SOMETHING SIMILAR BEFORE .CAN YOU HELP ? SAFETY NOTICE: ComplaintsBoard has analyzed Bluefly and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 94%. Receiving A Refund As of today, it's been over 10 "BUSINESS" Days after the return package arrived to their Return Center, and I still haven't received my credit back to my CC. Bluefly offers men and women's clothing, shoes, handbags, jewelry, and . If you use our pre-paid return label, allow 5 to 10 business days shipping time. Please help us improve by providing feedback on the returns authorization being sure to select WRONG ITEM as the return reason. I emailed them several times, never heard back from them. This is the worst website ever! I don't know why I was stupid enough to buy from an unauthorized dealer but never again. I would give this company zero stars if I could. Will never use again and lesson learned check reviews prior to purchase! Shipping charges are not refundable. We are a week past Christmas, and I still don't have the gift I paid for. Bluefly Customer Support: Poor Performance. They don't take ANY responsibility and they even accuse YOU of being dishonest even if you provide solid evidence! Was concerned that I might end up with a pre-owned piece but it in fact was brand new. Read More. Paid. Yep, they wanted that much money to return the item! Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. My concerns were immediately resolved. If you require assistance from one of our fashion-forward Customer Service members at 1.877.BLUEFLY. -Bluefly Team, Hello Scott, Were so sorry you had issues with your order. I'm so sad right now. I swear I used all known means to get in touch with the company but got no response from them. After hearing all the horror stories I let my own few good experiences tell me to take a chance and oh did it come back to haunt me. The company left an official comment to this complaint. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Please click here to visit their site for more details. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. We thank you for your interest. Most orders ship within 24-48 business hours,however shipping may take longer during the holidays. Self-service customer returns. FORTY ONE minutes after placing the purchase, I reached out to customer service who advised they could not cancel or change the order. This is fraud. 40.77.167.134 Toggle navigation. Customer service. Customer service. I ordered pre owned pink off white odsy sneakers. The biggest problem was it didn't came with an authenticity card. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. 3. Thank you for reaching out to us and we hope to hear from you soon. Then they go back to sell these items on their little website and eBay at the same time like nothing ever happened, hoping more people would get tricked. 2023 Bluefly There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. If the bag is used, the description will state this information. They have no phone number and customer service do not respond. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I have no idea how that even happened but I'm very disappointed with Bluefly because they provided no help and refused to fix their own mistake. BBB Business Profiles are subject to change at any time. Bluefly ranks 14th among Designer Clothes sites. Probably my last purchase from Bluefly.com. I haven't received my shoes yet. Bluefly is rated an A+ with the Better Business Bureau (Source: BBB.org); Bluefly has been in business since 1998 (Source: Bluefly.com); Bluefly offers free returns and exchanges (Source: Bluefly.com); Bluefly offers discounts of up to 90% (Source: Business Insider); Bluefly ships to over 100 countries worldwide (Source: Bluefly.com) There is no way to correct the address they say. I don't know what to do. Initiating a chargeback with my credit card company. Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order. BBB Business Profiles generally cover a three-year reporting period. Two weeks later I contacted them again and they said they were very busy, but this time they'll actually look into my issue. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Login. After reading all the negative reviews, why should i trust? I returned. Plus, you have to pay to return the item. We take authenticity seriously so if you feel that the item is fake, I encourage you to contact Customer Service with images so that we can investigate. Should you receive a wrong, damaged or defective item upon receipt, please contact our customer service team directly for assistance. Bluefly.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Thanks again. This better-than-thou attitude is astonishing as they're in wrong in the first place. Return time frames are either 14 days (from the delivery date) or final sale; this is indicated in each item's description located on the product page. Fraudulent. if the bag is faked or damaged, could i return it back? They claim to have an authenticity guarantee yet are unable to provide actual proof of authenticity as they are not authorized distributers. their return/repair policy is 14 DAYS which makes sense for returns but repairs? 2 month passed- no refund provided. No Exchanges Amazon would have just sent the right size because they were the ones who made the mistake! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. News. I BOUGHT ON MARCH 19 2023 A MESSENGER *** FOR A GIFT TOTAL $ **** . It cancels my orders saying they are out of stock, but the website shows them as if they are in stock. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The bag was showing with brand name and I thought was same as I bought year ago at the official store Please ensure this is entered in shipping information on your order. 50 ($0.45/Count) FREE delivery May 3 - 8 .
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bluefly return address